Why Choose Us?
Good Reasons Why You Should Hire N.A.F.L. To Handle Your Next Shipment!
1. We’ll search our carrier base that consists of hundreds of carriers we know can do the job to secure you the fastest service at the most competitive rate for your specific shipment. With so many carriers out there, you could spend hours on the phone or online trying to find the best deal or you could make one call to us and let us do the work for you. We will analyze the move and negotiate the price to get the maximum cost savings without sacrificing your shipment.
2. We put the boxing gloves on to negotiate the lowest rates and fastest service on your behalf. Because we handle so many shipments, we can leverage our buying power to negotiate better rates on your behalf.
3. We LOVE small to mid-size manufacturers and distributors, and we will treat you like a million dollar account! While other shipping companies and brokers look at you as a “small” account not worthy of much attention or extra effort, we consider you our livelihood and have built our business on serving customers like you.
That’s why we provide our customers with good old fashioned customer service where you can easily reach a friendly, knowledgeable person who can help answer your questions, or address any problems or issues you need help with.
4. We continually monitor our carriers safety ratings, insurance coverage and credentials to make sure they are valid so we can ensure you are not risking your valuable shipment with a fly-by-night company that will offer you the cheapest price, but may not deliver your shipment……ever. That’s why you shouldn’t shop on price alone. If you think the cost of shipping is high, just think how expensive it would be to lose your shipment.
5. Every morning we contact all our carriers that are handling shipments in our system to make sure your shipment is safe, secure and being delivered on-time. This enables us to spot and fix problems BEFORE they arise. Just try to get another shipping company to make that commitment on your order.
6. We have up-to-the-minute status on your shipment available should you need it. Simply contact our office by phone, fax or e-mail and we will tell you where your shipment currently is and it’s E.T.A. By following up on all our shipments daily we ensure your shipment will deliver on time and eliminate the need for you to spend your valuable time tracking it yourself.
7. We never invoice our customers until the freight has been delivered. Our system is set up so that we have to follow up on all our customers shipments and confirm it’s delivery or we cannot invoice you.
8. We will have a competitive quote on your desk within an hour or less. We know you don’t like loose ends hanging around – and waiting for someone to get back to you with a shipping quote is the last thing you need to worry about. Send us the details on your shipment and we’ll get back to you with a competitive quote within an hour or less.
9. And finally, this is one service we hope you’ll never need, but you will sure be glad you chose us if you do...
If something goes wrong with one of our customer’s shipments, WE research the problem and do the footwork in calling the carrier, finding out the details and then help you through the claims process. Then there’s the follow up.
Most problems are not solved in one phone call, and if you have ever had a damaged, delayed or lost shipment you know what a screaming headache it is to get a responsive person on the phone to take ownership of the problem and provide solutions.
Other companies will wash their hands and “forget” that you are a customer when problems come up. They don’t want your problems – they only want your money.
That is why companies use us. You will have peace of mind knowing that we’ll work hard for you and help resolve any problems.
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